The University Of New Mexico
The Enterprise Command Center (ECC) serves the education, research and student communities by pro-actively monitoring the availability and performance of Information Technology services.

The ECC is responsible for the coordination of end-to-end management of the University of New Mexico Information Technology (IT) services. It is the central repository for information on the general health and status of IT services.

The primary customers of the ECC are the IT organizations around campus. The ECC is responsible for monitoring and detecting problems associated with IT services. Some responsibilities include fielding trouble notifications, providing proper documentation of these activities, escalating problems in accordance with policy, and analyzing and reporting performance data.

The ECC helps provide these benefits:
  • Increase availability of IT services
  • Improve communication
  • Reduce mean time to respond and repair
  • Reduce the number of problem calls